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Shipping Policy

We want to get things to you as quickly as humanly possible. Therefore, we created warehouses in different parts of the world to offer a high level of service to as many regions as possible. This is how we're able to offer a truly global experience. After checking out, your order automatically triggers the nearest geographical warehouse nearest to you. Within 24-48 hours of ordering a tracking number is issued. Tracking is not always in real time so allow 12-18hrs for tracking data to be posted. We have officially partnered with FedEx to offer service to these countries.

Shipping Time Estimates

  • North America (United States or Canada) and the United Kingdom: 3-4 days, typically within 2-3 days.
  • Latin America and the Caribbean and Western Europe (France, Spain, Germany): 4-6 days, most Eastern European cities within 4 days.
  • Scandinavia and Low Countries (Netherlands, Belgium): 3-5 days.
  • The Middle-East: Major capitals (Dubai, Abu Dhabi), approximately 3 days and 3-6 days less populous locations.
  • Africa: Approximately 3-7 days to most destinations in Africa (Lagos, Johannesburg).
  • Australia and Oceania: we offer a guaranteed delivery service by the 6th day to Australia and New Zealand.
  • China, Singapore and India: varies between 6-7 days.
  • This is is not exhaustive and functions simply as a guide. We offer shipping to almost 220 different countries.
Official FedEx Partner

Rush Next-Day Shipping
Available worldwide for an additional cost. Shipping is calculated automatically at checkout. Check your available shipping options by using the Shopping Cart. Processing time still applies.

International Shipping
Please note that these packages are subject to customs inspection. We do our best to negotiate with local customs offices. These are some of the steps we take to ensure your product reaches you safely:

Import Duty Arrangements: Our products are moved from warehouses in countries with preferential international trade agreements which are not subject to heavy tariffs.

Guaranteed to Arrive: We provide 3 delivery attempts for packages that are undelivered.

Warehousing: Most orders will ship from a warehouse close to you and therefore will pass through less hands before reaching you. This would reduce the risk of it being lost, stolen or seized. If a package is taken by local customs and borders office, then you qualify for a refund less the shipping charge and other incurred costs.

Unclaimed Packages
You must ensure that the shipping address in your customer account at the time of Checkout is accurate. If a package is returned because of a wrong address or if a customer does not claim his/her package following notice, then to have it re-posted will attract a penalty.

Tracking Numbers
An email with a tracking number is sent when your order is placed. You can also login to your customer account and obtain the tracking number or track your order right there.